Old Fashioned Customer Service

Quick poll:  Who wants to bring back corporate help-desks with real people on the other end of phone or chat?  Let’s make customer support something great again! 

Crikey!  These automated bots are getting out of hand. 

It’ll create some jobs, and speed up the service requirements for the end users. Not to mention provide a huge potential boost to customer satisfaction.

Pressing 0,0,#,0 now just drops the call, and what should be a five minute interaction to fix a problem takes four times as long. AI and automation are not always the best way forward. Sometimes, a real person is what's needed; especially if a business wants repeat customers.

Can we normalize having people help other people again, please?