Quick poll:  Who wants to bring back corporate help-desks with real people on the other end of phone or chat?  Let’s make customer support something great again!    Crikey!  These automated bots are getting out of hand.    It’ll create some jobs, and speed up the service requirements for the end users. Not to mention provide a huge potential boost to customer satisfaction. Pressing 0,0,#,0 now just drops the call, and what should be a five minute interaction to fix a problem

Conquering the Fear of Public Speaking   Sometimes nothing goes right and we have to make it up as we go along.  Dr. Prof. Amy Cuddy...

Want your audience to hang on your every word? Make it about them. When presenting, captivate your audience by focusing on them. A...

OK, I'm now going to read out loud to you every single slide, word for word, until you all wish you'd just die. 1.)   Keep it...